General terms and conditions

As a customer, you agree to the following terms and conditions for use of services from

  1. ('the Company') provides visa-onarrival services for Vietnam ('Services') referred to on its website ('Website') to customers ('Customers');
  2. The Company will use its reasonable endeavours to provide the Services to Customers referred to on the Website;
  3. The Company will always endeavour to meet the needs of its Customers but is not responsible for failures of third parties including Vietnamese immigration authorities in the provision of the Services, neither if you are visa exempt but mistakenly apply for a visa through our site, in which case we regret we do not give refunds - check the FAQs for details.
  4. The Company will provide confirmation to the Customer by email of its application for a visa-on-arrival and the Customer is responsible to read the email and follow its instructions, and search the Customer's spam or junk email box if the email is not received within 24 hours of the application being made;
  5. The Company accepts no responsibility to the Customer for any consequential loss resulting from a failure to provide the Services, and the Customer agrees that the maximum liability of the Company in the provision of the Services, any of them or a failure to do so, will be the monetary value paid by the Customer for any of the Services.
  6. This agreement above is subject to the laws of Vietnam and any dispute, disagreement or misunderstanding shall be heard exclusively in the Vietnamese courts.

Privacy Policy

In order to obtain your visa, you are required to provide us with certain information through the application process (" Information "). We undertake to keep your Information private and confidential and only use the Information for the purposes of obtaining your visa through the visa process referred to on our website, or as otherwise required to divulge to the authorities under applicable law.

We do not collect credit card details.